Job description:
Quality Assurance Manager
Location: Cleveland, OH, USA
Salary: US$140-160K plus bonus and excellent benefits package
About the Opportunity
Our client is a leading provider of high-performance paints and coating products designed to meet the rigorous demands of the global automotive industry.
They are now seeking a Quality Assurance Manager to lead site quality
standards, strengthen QMS compliance, improve customer quality outcomes,
and support a proactive quality culture across a highly regulated
manufacturing environment.
This is a key leadership role, acting as the main quality liaison
between Operations, Process Engineering, Technical, Account Management,
customer-facing teams, and R&D on quality-related enquiries,
investigations, audits, and improvement initiatives.
Role & Responsibilities
As Quality Assurance Manager, you will take ownership of site quality
standards, compliance, audits, quality systems, and continuous
improvement activity. Your responsibilities will include:
- Maintaining and improving the site Quality Management System,
certifications, processes, and documentation
- Ensuring QMS requirements are embedded within the product
realisation process
- Integrating customer-specific requirements, supplier quality
manuals, and quality standards into the QMS
- Measuring, reporting, and communicating site quality performance
- Leading internal and external quality investigations, including
customer complaints, SCARs, non-conforming product issues, and
corrective actions
- Ensuring corrective actions are implemented effectively and issues
are resolved in a sustainable way
- Driving data-led quality improvement programmes to improve yield,
productivity, customer complaints, and cost of non-conformance
- Owning the site internal audit programme and document control system
- Facilitating customer and supplier quality visits
- Supporting and troubleshooting quality-related data systems,
including SAP, LIMS, and ETQ Reliance
- Collaborating with Technical, R&D, Operations, Process Engineering,
and customer-facing teams to improve first-right capability
- Acting as quality gatekeeper for site-level MOC activity and new
product launches
- Providing quality training, leadership, coaching, and guidance
across the site
- Promoting a proactive and accountable quality culture
This role will hold Decision Authority responsibility for:
- Product release decisions
- Fit, form, and function change approval requests
- Non-conforming product disposition
- Quality-related escalation, investigation outcomes, and corrective
action effectiveness
Qualifications:
Key Requirements
You will be an experienced quality leader with a strong background in
quality management, manufacturing quality systems, audit programmes,
corrective actions, and continuous improvement. Essential skills and
experience will include:
- Bachelors degree or higher in Quality, Engineering, or a related
discipline
- Minimum 5 years quality management experience, ideally within
automotive or advanced manufacturing
- Minimum 3 years people management or supervisory experience
- Certified Lead Auditor experience, ideally IATF and/or VDA
- Minimum Six Sigma Green Belt certification
- Strong knowledge of automotive core tools, including FMEA, SPC,
Control Plans, and APQP
- Experience maintaining and improving QMS frameworks, certifications,
and customer-specific requirements
- Experience leading quality investigations, SCARs, customer
complaints, non-conforming product issues, and corrective actions
- Working knowledge of quality and operational systems such as SAP,
LIMS, and ETQ Reliance
- Strong written and verbal communication skills in English
- Ability to lead audits, manage documentation, coach teams, and
promote a strong quality culture
Why is This a Great Opportunity:
Why Join?
This is an excellent opportunity to join a specialist business
supporting the automotive paints and coatings industry, where quality,
compliance, customer standards, and operational excellence are critical
to success.
You will play a visible leadership role in strengthening the sites
quality systems, audit readiness, customer quality outcomes, and
continuous improvement culture, while working closely with technical,
operational, and customer-facing teams.
Salary Type : Annual Salary
Salary Min : $ 140000
Salary Max : $ 160000
Currency Type : USD