Job description:
Senior Technical Account Manager supporting strategic Paper & Pulp customers throughout Wisconsin. This is a high-level technical sales/service role responsible for serving as the trusted advisor to key accounts, optimizing customer operations through specialty chemistries, solving complex process issues, and driving long-term account retention and growth. *Must be a US Citizen
- Act as the primary technical advisor for assigned paper mill accounts
- Build trusted customer relationships at multiple levels
- Perform on-site technical evaluations and testing
- Optimize customer processes using our chemistries
- Resolve technical issues and minimize production disruptions
- Partner with District Sales Managers on strategic account plans
- Lead technical business reviews and quantify customer value
- Coordinate with Sales, R&D, Portfolio Management, and Service teams
- Provide customer feedback to Product Management and R&D
- Maintain consistent customer presence to improve retention and profitability
Qualifications:
- Three or more years of relevant Paper & Pulp experience is preferred.
- The hiring manager may consider someone with less than three years if the candidate has strong technical exposure, confidence, maturity, curiosity, and clear customer-facing potential.
- More experience is helpful, but the right personality and long-term potential are more important than simply finding someone with ten years of sales experience.
- Tissue experience is especially attractive because the major Green Bay customer produces significant tissue volume.
- A degree in Chemical Engineering, Paper Science, or a related discipline is preferred but should not automatically eliminate an otherwise strong candidate.
The individual must be:
- Comfortable initiating conversations with customers
- Technically credible
- Consultative rather than transactional
- Confident without being overly aggressive
- Curious and willing to ask questions
- Able to challenge customers professionally when appropriate
- Comfortable walking into a mill and adding value quickly
- Relationship-oriented
- Capable of identifying business opportunities while providing technical service
- Independent and self-directed
- Interested in continued growth and broader responsibility
Why is This a Great Opportunity:
- Established Paper & Pulp territory centered in Wisconsins Fox Valley, with a major existing customer base already in place.
- Strong blend of technical service and account growth, ideal for someone who enjoys solving mill process challenges while building long-term customer relationships.
- Minimal overnight travel (1-5%) for someone located near Green Bay or Appleton, with most activity handled through local day travel.
- Highly visible role with succession potential, offering the opportunity to grow into broader regional responsibility over time.
- Competitive compensation of $125K$135K total target compensation, along with a company vehicle and covered business expenses.
- Flexible background requirements, with consideration for both paper chemical professionals and strong mill-side candidates who have the personality and aptitude to move into a customer-facing role.
- Hands-on technical work, including process troubleshooting, product trials, performance testing, and helping mills improve machine efficiency and reduce operating issues.
Salary Type : Annual Salary
Salary Min : $ 112500
Salary Max : $ 122000
Currency Type : USD