Job description:
Customer Quality Engineer
Location: Oak Creek, WI on-site relocation assistance available
Salary: $90-120k plus bonus
About the Opportunity
Our client is a leading manufacturer of high-performance paints and coating solutions designed for the demanding requirements of the global automotive industry.
They are looking for a Customer Quality Engineer to take ownership of customer quality requirements and lead the resolution of quality issues throughout the product lifecycle.
This is a highly visible, customer-facing quality role, acting as the primary liaison between automotive customers and internal manufacturing, engineering and commercial teams. You will lead root cause analysis, corrective and preventive actions, customer complaints and quality improvement initiatives, helping ensure consistently high standards of product and process performance.
Based on-site at the Oak Creek, Wisconsin facility, you will report to the Quality Assurance Site Manager.
Role & Responsibilities
As a Customer Quality Engineer, you will act as the voice of the customer within the manufacturing operation, ensuring quality expectations are understood, communicated and consistently achieved. Your responsibilities will include:
- Leading resolution of customer quality issues, including containment, root cause analysis, corrective action and closure
- Managing customer complaints and claims using recognised quality methodologies
- Acting as the escalation point for high-severity or critical quality issues
- Ensuring root causes are evidence-based and corrective actions are robust and sustainable
- Providing clear communication to customers on issue status, risks and resolution plans
- Supporting and leading customer audits with the Quality Assurance Manager
- Building strong relationships with customer plant, quality and engineering teams
- Identifying potential quality risks and coordinating preventive actions
- Ensuring customer-specific requirements are understood and incorporated into internal processes
- Supporting compliance with IATF standards, APQP, FMEA, LPA and internal quality requirements
- Working closely with Manufacturing, Process Engineering, Supply Chain, Sales, Planning, Technical Laboratories, Customer Service and Continuous Improvement
- Supporting improvements in customer satisfaction and quality performance
Qualifications:
Key Requirements
You will be an experienced Customer Quality, Supplier Quality, Manufacturing Quality or Quality Engineer with a strong background within the automotive industry and coatings environment. You will bring:
- Automotive and coatings experience, including working knowledge of IATF 16949
- Experience managing customer quality issues, complaints and claims
- Strong knowledge of root cause analysis methodologies, including 8D, 5 Whys, Fishbone and Is/Is Not
- Experience implementing and verifying corrective and preventive actions
- Knowledge of APQP, FMEA, LPA and customer-specific requirements
- Experience supporting customer and third-party audits
- Strong judgement and decision-making skills, with the ability to assess data and risk
- Confidence leading cross-functional teams without direct authority
- Strong customer-facing, communication and stakeholder management skills
- Bachelors degree in Engineering, Quality or a related technical discipline, or equivalent experience
- Ability to manage multiple priorities in a fast-paced environment
The position is primarily based within an office and manufacturing floor environment, with approximately 10-15% travel to customer or supplier locations.
Why is This a Great Opportunity:
Why Join?
This is an excellent opportunity for an experienced automotive quality professional to take ownership of a critical customer-facing function within a leading manufacturer supplying technically demanding products into the automotive sector.
You will have significant interaction with both customers and senior internal stakeholders, with the opportunity to influence product quality, manufacturing performance, customer satisfaction and continuous improvement across the operation.
Salary Type : Annual Salary
Salary Min : $ 90000
Salary Max : $ 120000
Currency Type : USD